Privacy
This Privacy Policy outlines how STEM & SOUL (referred to as the "Site", "we", "us", or "our") obtains, employs, and distributes your personal data when you access, use our offerings, or complete a purchase at STEM & SOUL.co (the "Site") or interact with us in other ways (together, the "Services"). Within this Privacy Policy, "you" and "your" refer to you as someone using the Services, whether as a customer, site visitor, or any other person whose data we have obtained in accordance with this Privacy Policy.
We ask that you review this Privacy Policy thoroughly. By accessing and using any of the Services, you consent to the collection, use, and distribution of your data as set forth in this Privacy Policy. Should you disagree with the terms in this Privacy Policy, please refrain from using or accessing the Services.
Updates to This Privacy Policy
We may revise this Privacy Policy periodically, including to address modifications to how we operate or for other business, legal, or compliance reasons. The updated Privacy Policy will be displayed on the Site, the "Last updated" date will be refreshed, and we will follow any additional actions mandated by relevant regulations.
The Way We Obtain and Handle Your Personal Data
To deliver the Services, we gather and have gathered during the previous 12 months personal data regarding you from numerous origins, as outlined below. What we collect and utilize depends on your specific engagement with us.
Beyond the particular applications noted below, we may utilize information we gather about you for contacting you, supplying the Services, fulfilling any applicable legal requirements, upholding any applicable service agreements, and safeguarding or asserting the Services, our interests, and the interests of our customers or third parties.
Categories of Personal Data We Obtain
The personal data categories we receive about you are determined by the nature of your engagement with our Site and the way you use our Services. By "personal data," we mean facts, specifics, or other details that identify, connect to, characterize, or are tied to your identity. The categories and kinds of personal data we gather are explained below.
Information You Supply Directly to Our Platform
Data you actively provide to us via our Services may comprise:
- Essential contact information such as your full name, residence, contact number, or email address.
- Purchase details including your full name, bill-to address, delivery address, purchase confirmation, email, or contact number.
- Profile credentials including your login name, access code, identification inquiries.
- Shopping activity including products you browse, place in your cart or save for later.
- Support communications including details you share when reaching out to our team through the platform.
Certain Services features may need you to share specific personal details. You're welcome to decline, though this might limit your access to those particular features.
Information Gathered Via Tracking Technologies
We also routinely capture data about how you interact with the Services ("Usage Data"). We rely on cookies, pixels and comparable tools ("Cookies") to gather this. Usage Data may include details about your browsing and account activity on our Site, such as your device specs, browser type, network details, your IP address and information about your overall engagement with the Services.
Information Obtained from Outside Sources
Additionally, we may receive data about you from external parties, such as partners and vendors who may gather information for us, including:
- Infrastructure enabling Shopify and other platforms to support the operation of our website and offerings.
- Payment processors and settlement partners who securely store and process payment information (such as card details, bank account data, and delivery addresses) to complete transactions and fulfill your orders per our agreement.
- As you browse our Site, view or interact with our emails, or engage with our Services or ads, we or our partners may routinely collect data using tracking tools like pixels, web beacons, SDKs, third-party tools, and cookies.
Information received from third parties is managed according to this Privacy Policy. We make no warranty regarding the reliability of data from third parties and don't manage their policies or operations. For details, refer to Third Party Websites and Links below.
Ways We Handle Your Personal Information
- Delivering Products and Services. We rely on your personal information to deliver the Services and uphold our agreement, covering payment processing, order fulfillment, account notifications regarding purchases, returns, exchanges or related activities, account setup and management, shipping coordination, handling returns and exchanges and enabling you to write product reviews.
- Promotional and Ad Campaigns. We use your personal information for promotions and advertising efforts, such as sending promotional emails, SMS or direct mail, and presenting product or service ads. This may include customizing the Services and ads shown on our Site and across the web.
- Fraud Detection and Account Safety. Your data helps us identify, examine and respond to suspicious, unlawful or harmful conduct. After you register and use our Services, you must safeguard your login credentials carefully. We strongly advise against sharing your account name, passcode or other login information with third parties. Should you suspect your account is unsafe, reach out to us right away.
- Getting in Touch. We rely on your personal data to deliver customer care and enhance our Services. Doing this serves our legitimate interest in being helpful to you, delivering quality services, and sustaining our relationship.
Cookies
Our Site uses Cookies like other online platforms do. To learn more about Cookies we use to power our store via Shopify, visit https://www.shopify.com/legal/cookies. Cookies help us run and enhance our Site and Services (such as retaining your choices and preferences), run reports and gain insight into how you interact with our Services (supporting our legitimate interest in managing, improving and refining the Services). We also allow partner companies and service vendors to place Cookies on our Site to customize offerings, goods and promotions across our Site and beyond.
Most browsers allow Cookies automatically, though you can adjust your browser settings to disable or erase Cookies. Bear in mind that disabling or deleting Cookies may harm your experience and could disable certain Services, including select capabilities and core functions. Note that blocking Cookies won't necessarily stop us from sharing your information with external partners such as our promotional vendors.
Sharing Your Personal Information
Under certain conditions, we may share your personal information with external parties for valid reasons consistent with this Privacy Policy. Examples include:
- Service vendors or partners who handle tasks for us (like software support, payment handling, performance tracking, help desk services, data storage, order processing and delivery).
- Upon your request, instruction or voluntary approval to hand over specific details to external parties—for example, when you request delivery or use our social features and authentication services, with your agreement.
- Within our company family or related entities, because doing so supports our legitimate interest in operating effectively.
- During corporate restructuring or insolvency proceedings, to satisfy any required legal obligations (such as answering court orders, warrants and requests like these), to enforce relevant contract terms, and to safeguard our Services, our interests and those of our community or people.
| Category | Categories of Recipients |
|---|---|
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We refrain from utilizing or releasing sensitive personal information to make inferences regarding your characteristics.
Throughout the last 12 months, we have "disclosed" and "transferred" (per relevant regulatory definitions) personal information for the purpose of conducting promotional and advertising initiatives, broken down as follows.
| Type of Personal Information | Categories of Recipients |
|---|---|
| Contact identifiers including primary communication information and select transaction and profile details | Partners for business development and promotional campaigns |
| Transactional records such as items or services obtained and purchase behavior | Partners for business development and promotional campaigns |
| Web-based or comparable network communications, including Usage Data | Partners for business development and promotional campaigns |
User Generated Content
The Services may allow you to share product feedback and other creator-contributed material. When you contribute creator-contributed material to any open section of the Services, the material becomes open and available to all users.
We cannot govern who may view the information you opt to share with others, and cannot promise that individuals accessing such information will honor your privacy expectations or maintain its confidentiality. We disclaim responsibility for the privacy or confidentiality of any information you elect to publicly share, or for the validity, application or misapplication of any information you offer or get from other parties.
External Sites and Third-Party Links
Our platform may contain links to websites and services run by other companies. When visiting these unaffiliated sites, please check their own privacy and security policies and terms before proceeding. We cannot ensure or accept responsibility for the safety, accuracy, or completeness of content on external platforms. Publicly shared information, including posts on third-party social media, may be seen by other site visitors and platform users beyond our control. We do not endorse linked content or its operators simply by including such connections, except where explicitly stated.
Children’s Data
The Services are designed for adults and are not marketed toward minors. We do not intentionally gather any personal data relating to children. Should you be a parent or legal guardian whose child has shared personal information with us, please reach out using the contact information below to arrange for its removal.
As of this Privacy Policy's effective date, we have no actual awareness that we "sell" or "share" (under applicable legal definitions) personal data of persons younger than 16.
Data Security and Storage Duration
Please understand that no security system is completely foolproof, and absolute protection cannot be assured. Additionally, data transmitted to us over the internet may lack full protection during transfer. We strongly advise against sending sensitive materials through unencrypted channels.
The duration we store your personal data varies depending on circumstances such as account maintenance requirements, service delivery needs, legal compliance demands, dispute resolution, and enforcement of contractual terms.
Your Freedoms and Preferences
Depending on your location, you may be entitled to exercise some or all of the following rights regarding your personal data. Be aware that these rights have limits, apply only in specific situations, and we may sometimes reject your request consistent with applicable rules.
- Right to View / Request Information. You may be entitled to ask for access to the personal data we retain about you, including particulars about how we handle and distribute it.
- Right to Remove. You may be entitled to ask that we remove personal information we hold about you.
- Right to Update. You may be entitled to ask that we fix incorrect personal information we hold about you.
- Right to Data Portability. You may be entitled to obtain a copy of personal data we possess about you and request we provide it to another party, subject to applicable limitations and exceptions.
- Right to Opt Out of Data Sales, Sharing, and Targeted Marketing. Depending on your location under applicable privacy laws, you may have the right to direct us to refrain from "sharing" or "selling" your personal data or to opt out of targeted advertising. Please note that when you enable the Global Privacy Control signal in your browser or device, it automatically submits an opt-out request where permitted by law.
- Ability to Limit and/or Decline Use and Sharing of Sensitive Personal Data. You may be able to direct us to restrict our use and/or sharing of sensitive personal data solely to what is required to deliver the Services or supply the goods an average consumer would reasonably anticipate.
- Halt or Constrain Processing: You may be able to request that we pause or constrain our handling of personal data.
- Revoke Consent: If consent is the basis for us processing your personal data, you may be able to revoke that consent.
- Challenge Our Decision: You may be able to contest our decision if we reject your request. You may do this by contacting us directly regarding our refusal.
- Adjust Your Contact Choices: We may send you marketing emails, and you may unsubscribe from these at any moment using the unsubscribe link in our messages. If you unsubscribe, we may still send you transactional emails, like those regarding your account or past purchases.
You may use these rights as available on our Site or by contacting us at the contact information listed below.
We will not penalize you for exercising these rights. We may require information from you to confirm your identity, including your email or account details, before we can fully address your request. Per applicable regulations, You may authorize a representative to submit requests on your behalf to assert your rights. We will ask that agent to demonstrate your authorization before we proceed, and may ask you to verify your identity directly. We will handle your request promptly as the law requires.
We use Shopify's marketing tools including Shopify Audiences to tailor ads displayed to you on partner websites. To opt out of Shopify partners using these marketing tools with your personal data, visit https://privacy.shopify.com/en.
Complaints
Should you have concerns regarding how we handle your personal data, reach out using the contact information listed below. If our response does not resolve your concern, depending on your location you may be able to escalate by contacting us at the information provided below, or file a complaint with your regional privacy regulator.
International Users
Please understand that we may move, retain and handle your personal data in places outside your home country, including the United States. Your data is also managed by personnel and outside partners in those regions.
When we move your personal data outside the EU, we will apply recognized safeguards like the EU's Standard Contractual Clauses, or comparable arrangements from the UK's authority, as needed, unless the destination nation has been confirmed as offering sufficient data security.
Contact
For inquiries about our data practices or this Privacy Policy, or to exercise your privacy rights, please reach out to us at contact@stemsoulskinsoap.com